Refund policy
1. Store Information
Email: zenrobiznes@gmail.com
2. Return Eligibility
2.1. Customers have the right to request a return within 14 calendar days of receiving their order without providing a reason.
2.2. To request a return, customers must contact us via email at:
before the 14-day return period expires. Please include your order number, contact information, and return request.
2.3. Returns may not be accepted for the following items:
- Products made specifically according to customer requirements,
- Products that have been opened or used and cannot be returned due to hygiene or health protection reasons,
- Sealed products that have been opened after delivery when they are not suitable for return.
3. Return Conditions
To be eligible for a return, the product must:
- Be unused, undamaged, and in the same condition as received,
- Be returned in the original packaging (if applicable),
- Include proof of purchase or order confirmation.
Returns are only accepted for products that are unused and do not have defects. Returns will not be accepted if the customer ordered the wrong color, variant, or model by mistake.
The store reserves the right to refuse returns that do not meet these requirements.
4. Return Shipping Costs
4.1. Customers are responsible for return shipping costs unless otherwise agreed by the store.
4.2. Original shipping costs are non-refundable. Refunds apply only to the purchased product price.
5. Return Process
5.1. To start a return, please contact us at:
with your order number, contact details, and return request.
5.2. After reviewing your request, we will provide the return instructions and shipping address. The product must be shipped back within 14 days of receiving return approval.
5.3. Returns sent without prior approval or to an address different from the one provided by our team may experience delays or may not be properly identified.
Customers are responsible for ensuring that returned packages follow the provided return instructions. The store is not responsible for packages that cannot be identified or linked to a specific order due to incorrect return procedures.
6. Refunds
6.1. Once we receive and inspect your returned item, your refund will be processed within 14 business days.
6.2. Refunds will be issued to the original payment method used during purchase unless another method is agreed upon.
6.3. We reserve the right to delay a refund until the returned product has been received and inspected.
7. Damaged or Defective Products
If your product arrives damaged, defective, or different from what was ordered, please contact us as soon as possible at:
Your message should include:
- Order number,
- Description of the issue,
- Contact information,
- Photos or videos showing the problem (if available).
We review all claims and will provide a solution as quickly as possible.
8. Product Safety & Recalls
If any product is identified as unsafe, we will take appropriate actions, including removing the product from sale and informing affected customers.
Customers will be contacted by email with instructions regarding returns, replacements, or refunds if necessary.
For product safety concerns, please contact:
We aim to respond within 24 hours.