Shipping policy
1. Store Information
Email: zenrobiznes@gmail.com
2. Order Processing & Delivery Times
2.1. ZENROHOME.COM operates using a fulfillment model where products may be shipped directly from third-party suppliers and international warehouses to customers.
2.2. Orders are processed within 1–7 business days after full payment confirmation. Orders that remain unpaid may be canceled.
2.3. Total delivery times typically range from 10 to 45 business days, depending on the customer's location, supplier processing times, shipping method, customs procedures, and other circumstances outside of our control.
By placing an order, customers acknowledge and accept these estimated delivery times.
2.4. If an order has not arrived within 45 business days after being shipped, customers may contact us at:
within 7 days after this period to request assistance.
2.5. International shipments may be subject to customs fees, import duties, or local taxes depending on the destination country. Any applicable charges are the responsibility of the customer unless otherwise stated during checkout.
3. Shipping Costs
3.1. Shipping costs depend on the product, destination, and selected shipping method. Any applicable shipping fees will be displayed during checkout before completing your purchase.
3.2. ZENROHOME.COM may offer free shipping promotions from time to time. Any available free shipping offers will be clearly displayed during the checkout process.
3.3. Return shipping costs are the responsibility of the customer unless otherwise agreed by ZENROHOME.COM.
4. Shipping Information & Tracking
4.1. Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.
4.2. ZENROHOME.COM will make reasonable efforts to provide updates regarding delays based on information received from shipping providers and suppliers.
4.3. Customers should inspect their package upon delivery. If a package arrives damaged, customers should contact the shipping carrier and notify us as soon as possible at:
Providing photos of the damaged package or product may help us resolve the issue faster.
5. Shipping Responsibility
5.1. ZENROHOME.COM is not responsible for delays caused by circumstances outside of our control, including:
- Shipping carrier delays,
- Customs processing,
- Supplier delays,
- Incorrect shipping information provided by the customer,
- Weather conditions,
- Other unforeseen circumstances.
5.2. While ZENROHOME.COM is not directly responsible for damage caused during transportation, we will assist customers in resolving shipping-related issues.
5.3. If a package is lost during transit, ZENROHOME.COM will investigate the situation with the shipping provider or supplier and may offer a replacement shipment or refund depending on the circumstances.
6. Product Safety
6.1. ZENROHOME.COM works with suppliers to provide products that meet applicable safety standards.
6.2. If a product is determined to present a safety risk, ZENROHOME.COM may remove the product from sale and contact affected customers with further instructions regarding returns or refunds.
6.3. Product safety concerns should be reported to:
We aim to respond within 24 hours.
7. Contact Information
7.1. For questions regarding orders, shipping, or products, please contact us at:
7.2. Our support team typically responds within 48 business hours. If additional information from suppliers or shipping partners is required, response times may be extended. Customers will be notified in such cases.