Terms of service
1. General Information
1.1. These Terms of Service govern the use of the online store available at ZENROHOME.COM and define the rules for placing and processing orders through our website.
1.2. Store Contact Information:
Email: zenrobiznes@gmail.com
1.3. ZENROHOME.COM operates as an online retail store offering products supplied through trusted third-party suppliers and logistics partners.
1.4. Some products may be shipped directly from international supplier warehouses to customers. By placing an order, the customer acknowledges that products may be shipped internationally and agrees to any applicable import requirements, customs procedures, or fees required by local authorities.
1.5. ZENROHOME.COM cooperates with international suppliers and logistics partners to ensure efficient order fulfillment and delivery.
1.6. ZENROHOME.COM reserves the right to limit product availability, restrict sales to certain regions, or refuse orders when necessary. Customers will be informed before completing their purchase when applicable.
2. Order Processing & Shipping
2.1. Products available on ZENROHOME.COM are fulfilled through cooperation with external suppliers and logistics partners.
2.2. After an order is placed and payment is successfully completed, ZENROHOME.COM processes the order and forwards the fulfillment request to the appropriate supplier.
Orders that remain unpaid may be canceled.
2.3. Order processing typically takes up to 7 business days after payment confirmation. Delivery times may vary depending on the customer's location, supplier availability, shipping method, and customs procedures.
Estimated delivery times may range from 4 to 45 business days.
2.4. ZENROHOME.COM is not responsible for delays caused by circumstances outside of our control, including:
- Shipping carrier delays,
- Customs inspections,
- Supplier delays,
- Weather conditions,
- Incorrect shipping information provided by the customer,
- Force majeure events.
2.5. If an order has not arrived within 45 business days after being shipped, customers may contact us at:
for assistance.
3. Purchases & Payments
3.1. By placing an order through ZENROHOME.COM, the customer agrees to purchase the selected products under these Terms of Service.
3.2. ZENROHOME.COM reserves the right to cancel or refuse orders in cases including:
- Technical errors on the website,
- Incorrect product descriptions or pricing errors,
- Product availability issues from suppliers,
- Suspected fraudulent activity or violation of these Terms.
3.3. All prices displayed on the website are shown in the applicable currency and include any taxes or fees required to be displayed by applicable law.
Customers are responsible for any additional customs fees, duties, or import charges that may apply in their country.
3.4. ZENROHOME.COM reserves the right to change product prices at any time. Price changes will not affect orders that have already been successfully placed and paid for.
4. Store Responsibility
4.1. ZENROHOME.COM makes every effort to ensure that product descriptions, images, and information displayed on the website are accurate and updated.
4.2. Product availability may change due to supplier inventory levels. ZENROHOME.COM is not responsible for supplier-related availability changes after an order has been placed.
4.3. ZENROHOME.COM is not responsible for delays caused by shipping providers, suppliers, customs authorities, or customer-provided information.
4.4. If a customer experiences an issue with a product, ZENROHOME.COM will provide assistance and work with the customer to find an appropriate solution.
5. Customer Information & Privacy
5.1. Customer information is collected and processed only for order fulfillment, customer support, payment processing, and other necessary business purposes.
5.2. To complete orders, customer information may be shared with trusted third parties, including suppliers, shipping providers, and payment processors.
5.3. Additional details regarding personal data processing can be found in our Privacy Policy.
6. Product Safety
6.1. ZENROHOME.COM works with suppliers to provide products that meet applicable safety requirements.
6.2. Customers should follow all product instructions and safety recommendations provided with their products.
6.3. Any safety concerns regarding products should be reported to:
We aim to respond within 24 hours.
7. Returns & Refunds
7.1. Customers may request returns and refunds according to the conditions described in our Return & Refund Policy.
7.2. Return requests must be submitted by contacting:
7.3. Customers should review our Return & Refund Policy available on ZENROHOME.COM before purchasing to understand eligibility requirements, return procedures, and refund conditions.
8. Final Provisions
8.1. ZENROHOME.COM reserves the right to update these Terms of Service at any time. The latest version will always be available on our website.
Changes will not affect orders already placed before the updated Terms become effective.
8.2. By placing an order on ZENROHOME.COM, the customer confirms acceptance of these Terms of Service.
8.3. These Terms shall be governed by applicable laws. Any disputes will be handled according to applicable legal requirements.